• Prepare a cash deposit and withdrawal; balances and audits the cash procedure according to policy and schedule.
• Follow up agents with their cash deposit and withdrawal at bank.
• Searches for the cause of an overage or shortage when transaction error does not balance correctly.
• Motivates back office staff to remain friendly and professional at all times.
• Trains new staffs in Company practice and procedure.
• Handles upset or irate customers by phone call.
• Provides access to the bank and safety deposit and withdrawal
• Bank reconciliation
• Relays information to bank officials; may create reports at the end of each shift for reference.
• Directly work with Supervisor
• Correspond with various other departments, discussing Company plans and agreeing on future paths to be taken.
• Improves technical knowledge by attending educational workshops; reviewing publications.
• Prepare bank statement by timeframe; monitoring variances; identifying trends; recommending actions to upper level.
• Contributes to team effort by accomplishing related results as needed.
• Other job assigns.

• Bachelor or Master degree in Finance and Banking or related field
• Minimum of 2-3 years’ relevant experience in a financial industry
• Good communication skills both verbal and written
• Excellent communication and presentation skills
• Good interpersonal skills with the ability to sustain effective relations internally and externally at
• all levels of a large organization